FAQ 
e-Stamp Redemption - Watsons Club Zone Ticket 

How do I earn stamps? 
🛍️ Shop and spend RM40 in Watsons Store or Watsons Online to earn 1 stamp. 
📅 Stamp issuance period: 2 – 15 October 2025 
 

How do I redeem my ticket? 
✅ Collect 5 stamps and top up RM50 to redeem Watsons Club Zone’s ticket in Watsons App. 
📅 Redemption period: 2 – 21 October 2025 

Is there a limit to how many tickets I can redeem?  
⚠️ Yes. Each customer can redeem up to 2 tickets via e-stamp redemption. 
 

How will I receive my event wristband? 
📦 A physical confirmation letter will be delivered to your provided address during check out, within 7–10 working days after purchase. 
🎫 You’ll need to present this confirmation letter to collect your wristband before the event. 
 
Where do I collect my wristband? 
🎫 Wristband collection for event entrance is on 1 November 2025 at Watsons Store, IOI Mall Damansara. Present your confirmation letter to our staff to collect your wristband.  
 

FAQ 
W Reward Redemption - RM50 Discount Voucher  

How do I redeem the RM50 discount voucher for KFinity? 
📱 Redeem the RM50 discount voucher using 500 Watsons points in Watsons App, W Reward section. 
📅 Redemption period: 2 – 21 October 2025  

How do I use the voucher?  
💻 Apply the voucher code during checkout on KLOOK when purchasing your Watsons KFINITY ticket. 📅 
📅 Voucher is applicable as long as tickets are available for sale on KLOOK, while stocks last.  

Can I use the discount voucher for any ticket tier?  
✅ Yes! The RM50 discount voucher is valid for any ticket tier available for sale on KLOOK. 

 

FAQ 

Event FAQ 

Do I need to be a Watsons member to buy Watsons Club Zone tickets? 
🟡 Watsons Club Zone is the name of a specific section in our event. 
🟢 Everyone is welcome to purchase tickets for this zone. 
 

Can I re-enter if I leave? Or come late? 
🔴 Re-entry is allowed with a stamp + wristband for identification. 
🔴 We recommend arriving early to secure a good spot & not miss your favorite artist. 
 

Are there different zones/sections? 
🎵 Each category is divided into Left (L) & Right (R). 
🎵 Please check carefully when purchasing. 
🎵 All zones are standing only. 
 

Is there an age limit? 
👶 Kids 12 & below must be accompanied by an adult. 
 

Can I drink alcohol anywhere inside? 
🍺 Alcohol can only be bought & consumed in designated areas. 
🚫 Drinks are NOT allowed inside the viewing zone. 
⚠️ Consumption and purchase are strictly limited to non-Muslims aged 21 and above. 
🛑 Guests are strongly advised: Do not drink and drive. Please arrange safe transportation. 

Will there be food inside? 
🍔 Yes! Food & drinks will be available inside. 
🚫 Food & Drinks are NOT allowed inside the viewing zone. 

How do I exchange my ticket for a wristband after purchasing on KLOOK? 
📲 After purchasing, you'll receive an e-ticket. 
🎫 Wristband must be collected before you enter the venue (at official exchange points). 
📅 Date, time & venue will be announced soon on our official platforms. 

How does VIP ticket entry work? 
🔸 VIP entry will be based on batch numbers only (no queue numbers). 
🔸 Entry sequence follows the batch number — earlier batches will be admitted first into the viewing zone. 
🔸 You can select your preferred batch when purchasing. 
❗ More detailed entry guidelines will be announced closer to the event. 
 

E-Stamp  

WATSONS KFINITY 2025 eStamp Rewards Campaign 

Terms and Condition eStamp Campaign 

1. This promotion is exclusive to all Watsons Member and employees of WATSONS PERSONAL CARE STORES SND BHD only (“Participant”). 

2. The Participant is entitled to one (1) eStamp each with every purchase of RM40 in a single receipt made at any Watsons stores or Watsons Online (www.watsons.com.my). 

3. Combination receipts of the total sum of RM40 are not acceptable. 

4. The Participant may collect the eStamp starting from 2^nd October 2025 to 15^th October 2025 (“KFINITY 2025 eStamp Rewards Campaign”) at any Watsons stores or Watsons Online (www.watsons.com.my). Redemption of (“Product”) shall commence from 2^nd October 2025 to 21^st October 2025 (“KFINITY 2025 eStamp Rewards Campaign”). 
      

E-Stamps 

1. For the collection of eStamps, the Participant must be a Watsons member located in Malaysia and activated with an online Watsons account only. 

2. The number of eStamps will be automatically updated in the Watsons App within twenty-four (24) hours after the Participant made a minimum purchase of RM40 on Total Company Products brands in a single receipt at any Watsons stores, or within twenty-four (24) hours after the online order is completed (delivered) for purchases made via Watsons Online (www.watsons.com.my). 

3. Participant must collect at least minimum 5 eStamp + pay RM50 for ESTAMP WS KFINITY TICKET 1PAX to enjoy a promotional price for Watsons Club Zone ticket and redeem via Watsons App/ Watsons Online (www.watsons.com.my). 

4. Redemption is limited to a total of 420 units of ESTAMP WS KFINITY TICKET 1PAX. Each individual is entitled to redeem a maximum of two (2) tickets only, subject to availability and on a first-come, first-served basis. The eStamp is not interchangeable to any physical printed stamp once the physical printed stamp is converted to an eStamp. 

5. The eStamps are not refundable and not exchangeable for cash or any other form of legal tender or other Watsons voucher. 

6. No eStamp will be awarded for any payment made for redemption of Product. 

7. No eStamp will be awarded for any purchased at Watsons on ground event & roadshow. 

8. The eStamps are non-transferable and cannot be resold. 

9. Neither Watsons Member Point nor Rebates will be awarded or calculated for any payment made for redemption of Product. 

10. The minimum purchase requirement of RM40 in a single receipt shall exclude the refund for returned goods, if any. Subject to the Watsons return and refund policy, if the total amount of the single receipt does not meet the minimum purchase requirement after the deduction of the price of the returned goods, the related eStamps shall be automatically deducted from Watsons App. 

11. E-Voucher are not accepted for the payment for the redemption of Product. 

12. There are strictly no exchange or refund for an item once it has been redeemed. Any defective or faulty Product shall be made directly to the Brand Owner of the Products. Any request made after the said period shall not be entertained. 

13. All claims for warranty will be bear by the Brand itself, customers shall reach out to the respective brand company to claim their warranty / replace of goods if faulty. 

14. The availability of Product shall be based on a “while stocks last” basis. 

15. Watsons reserves the absolute right to substitute any Product with that of a similar value without any prior notice. 

16. The Product is not for sale and only for redemption subject to the conditions contained herein during the Product Redemption Period or until such other period to be determined by Watsons. 

17. Upon successful redemption of the ESTAMP WS KFINITY TICKET 1PAX via Watsons App or Watsons Online, the Participant will receive a physical confirmation letter delivered to the address provided during the checkout process. 

18. Delivery of the physical confirmation letter will take approximately seven (7) to ten (10) working days from the date of order. Watsons shall not be held liable for any delays caused by courier service providers or incorrect address details provided by the Participant. 

19. The physical confirmation letter serves as proof of redemption and must be presented by the Participant on 1st November 2025 at the 2025 at Watsons Store, IOI Mall Damansara to redeem the event wristband. 

20. The wristband is mandatory for entry into the KFINITY Music Festival 2025 – Watsons Club Zone. No entry will be permitted without the wristband. 

21. Redemption of wristbands is strictly limited to the date and location specified. Watsons will not entertain any requests for wristband collection outside of the stated time and venue. 

22. The physical confirmation letter is non-transferable and must match the Participant’s registered details. Watsons reserves the right to verify identity during wristband redemption. 

23. Lost, stolen, or damaged confirmation letters will not be replaced. Participants are responsible for the safekeeping of their confirmation letter. 

24. Watsons reserves the right to amend the wristband redemption process, including venue and timing, with prior notice via official communication channels. 

25. In the event of any discrepancy between the amount of eStamps on Watsons App and the amount of eStamps on Watsons system, the amount of eStamps on Watsons system shall prevail. 

26. In the event of any dispute, the decision of Watson’s management shall be deemed final and conclusive. No further correspondence, queries or appeals shall be entertained. 

27. Watsons reserves the right to omit, add or amend these Terms and Conditions at any time without any prior notice and Watsons will not be liable for any loss or damages resulting therefrom. Any new or amended Terms and Conditions shall supersede the existing Terms and Conditions. 

28. Watsons collects the Participant’s personal information specifically the Participant’s name and contact particulars for related administration and marketing purposes. If the Participant does not give Watsons these details, the Participant is unable to enjoy the promotion. By participating this promotion, the Participant consents to the processing of his/her personal information as described in these Terms and Conditions. 

29. Watsons will handle the personal information in accordance with Watson’s Personal Data Privacy Notice which can be found in https://www.watsons.com.my/privacy-policy. 
     

Event Attendance Terms & Conditions 
Entry Requirements 

1. Admission by valid e-ticket / QR code / wristband only. 

2. Security checks will be conducted at entry points. 

3. Large bags (bigger than 35cm x 20cm), outside food & beverages, professional cameras, selfie sticks, long umbrellas, laser pointers, sharp objects, hazardous items, noisemakers, balloons, large signs (bigger than A3), unofficial show merchandise, or light sticks are strictly prohibited. 

4. No pets allowed. 

5. No smoking or vaping is allowed (venue is a non-smoking compound). 

6. Re-entry is permitted with both a valid event wristband and the official venue stamp. Attendees must present both for verification upon re-entry. Without either one, re-entry will be denied. 

7. Re-entry is allowed for toilet or emergency purposes only. Please ensure you keep your ticket/QR code and wristband intact for verification at the gate. 

Age Limitations 

1. Admission is not permitted for children below 6 years of age. 

2. Children aged 7 to 12 must be accompanied by a parent or legal guardian. 

3. The organizer reserves the right to refuse entry to individuals who may cause risk to themselves or others. 

Photography, Recording & Media 

1. Professional photography, videography, or audio recording is strictly prohibited. 

2. Mobile phone usage for personal recording may be subject to restrictions as announced by the organizer. 

3. By entering the venue, you grant the organizer the right to photograph, film, and/or record you. Such content may be used for promotional, marketing, and publicity purposes in any media, without further consent or compensation. 

4. Personal phone recording is allowed, but professional filming equipment is not permitted without approval. 

Safety & Notifications 

1. No weapon, explosive, toxic, flammable, narcotic, or other item that may cause a potential safety hazard or disturbance is allowed. 

2. The organizer reserves the right to carry out body and bag checks for security purposes upon entering the venue. 

3. Attendees are advised to stay hydrated and follow staff instructions at all times. 

4. Medical assistance and first-aid will be available on-site. 

5. Wearing a face mask during the event is advisable for your own health concern. 

6. If you are tested COVID positive, under quarantine, have had close contact with a COVID patient, or are displaying COVID symptoms, please refrain from attending the event. 

7. In case of emergency, please follow the venue’s evacuation procedures. 

8. The organizer shall not be held responsible for any injury, illness, or loss of property incurred during the event, except where directly caused by gross negligence of the organizer. 

Event Policies & Cancellation 

1. The organizer reserves the right to deny your entry if terms and conditions are not met. 

2. The organizer reserves the right to deny admission and cancel any tickets that breach the venue or ticketing T&C without any refund. 

3. The organizer reserves the right to revise the event time, venue layout, and audience capacity without prior notice. 

4. If an event is cancelled or postponed, or if the venue or content is significantly changed, we will do our best to inform all users. However, it is the responsibility of the user to keep themselves updated with the event information. 

5. The organizer and ticketing agent would not be held liable for any expenses incurred in respect to travel, accommodation, or otherwise arising from cancellation or postponement of an event. 

6. In the event of extreme weather, natural disaster, or government restriction, the organizer reserves the right to postpone or cancel the event. 

7. The actual performance time is based on on-site situations. 

8. Organizer reserves the right to change the terms & conditions at any time. 

Special Services & Useful Tips 

1. Accessible seating and assistance available for attendees with disabilities (advance notice required). 

2. Official food & beverage stalls available at venue. 

3. Arrive early to avoid long queues. 

4. Wear comfortable clothing and footwear. 

5. Bring along a raincoat/poncho in case of rainy weather (umbrellas are not allowed). 

6. Keep your belongings secure and be mindful of crowds. 

7. Stay tuned and follow Dream Factory Entertainment for more information. 
   
    

W - REWARD 

KFINITY MUSIC FESTIVAL: WATSONS DISCOUNT CODE & TICKET TERMS 

These terms govern the use of the RM50 Discount Code (the "Voucher") redeemed via Watsons and the final event ticket issued by the Organizer via Klook. 

I. WATSONS DISCOUNT CODE REDEMPTION 

1. Eligibility: This offer is exclusive to Watsons members only. 

2. Redemption Requirement: The Voucher must be redeemed via the Watsons MY App. A minimum of 500 Watsons Points is required to redeem the code. 

3. Discount Use: The code entitles the holder to a RM50 discount applicable only to the purchase of KFINITY Music Festival Tickets on Klook, valid across all ticket zones. 

4. Usage Limit: Each discount code is valid for one (1) transaction only and may be used once. Max six (6) tickets per transaction. 

5. Availability: Codes are limited and available on a first-come, first-served basis, subject to availability. 

6. Exclusions: This discount is not valid in conjunction with any other offers, discounts, or promotions. 

7. Watsons Liability: Watsons Malaysia is not the supplier of the tickets, event, or services. The Organizer/Klook is solely responsible for ticket supply, redemption, and event provision. Watsons reserves the right to amend these terms without prior notice. 

II. FINAL TICKET & EVENT POLICIES 

1. Ticket Validity: The e-voucher/ticket is valid only for the event date: 1 November 2025. 

2. Purchase Channel: Tickets must be purchased via Klook. Tickets from unauthorized channels will be cancelled by the Organizer. 

3. Final Sale: The ticket is subject to booking and transaction fees. Once the transaction is completed and confirmed, tickets are strictly non-transferable, non-refundable, and non-exchangeable. 

4. Admission: All attendees, regardless of age, must hold a valid ticket. Each ticket admits one (1) individual only. 

5. Entry Process: The ticket will be issued as an e-voucher with a unique security QR code. The QR code must be scanned at the entrance and exchanged for a wristband. Do not share your e-ticket publicly to prevent forgery; only the first admission will be recognized. The Organizer is not liable for lost or damaged tickets. 

6. Organizer’s Rights: The Organizer reserves the right to revise the event time, venue layout, or audience capacity without prior notice. The Organizer may deny entry or cancel tickets that breach these terms without refund. 

7. Cancellations: In the event of extreme weather, natural disaster, or government restriction, the Organizer may postpone or cancel the event. The Organizer/Klook will not be liable for any travel, accommodation, or other expenses incurred due to event changes. 

The Organizer reserves the right to change these terms at any time.