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Are there any privacy protection measures for my personal information submitted online?

All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by Watsons for promotional purposes only.

Do you store my personal information on the card?

No, the Watsons Member Card does not store any information of the Card member.

Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?

Points earned are based on the total amount settled in each purchase. Accumulation of receipts for points issuance is not allowed. For example, if you spend RM8.50 for a certain purchase (8 points earned), and after the transaction is settled, you spend RM8.50 for another purchase (8 points earned), the total points accrued from the two purchases should be 16 rather than 17.

How do I earn points?

You get 1 Watsons Point for every RM1 spent. You can fast-track your point’s accumulation by purchasing selected products with 5x or even 10x points multiplier.

What is the minimum point redemption?

Points must be redeemed in minimum blocks of 10points = RM0.05 with no maximum limit.

What can I do with the points earned?
  • Points can be redeemed in your next purchase at Watsons at the conversion rate of 200 points = RM1.
  • Points used to redeem vouchers or products via W Rewards - Watsons redemption centre via WatsonsMY App
What products can I redeem with my points?

Points accrued may be redeemed as cash equivalent in your next purchase of any item at Watsons stores & Watsons Online.

How do I earn my birthday bonus points?

The birthday benefits can only be utilized one day after you activate your Watsons Member Card. During the month of your birthday, you can enjoy 5X bonus points, which is a one-time benefit on your first purchase that month. Birthday bonus points are credited to your account the next working day and are not reflected real time on your transaction receipt.

Do points expire on the Watsons Member Card?

Yes. Watsons points expire every two 31 Decembers.

Is it possible to merge the points accumulated in the two Watsons Cards owned separately by me and my friend?

The Watsons Card is designated for individual use by the respective Card Member only. No merging or transfer of points from different Watsons Cards is allowed.

May I share my Watsons Card with others for member benefits?
We do not encourage sharing of your Watsons Card to prevent cases of misappropriation of use.

What if I forgot to bring my Watsons Member Card upon purchase?

Just provide your registered mobile phone number to our cashier to enjoy all member-exclusive benefits and accumulate bonus points.

You may redeem points at Watsons stores during purchase by presenting your Watsons Club member card or QR code from the Watsons App at the cashier. For online purchases, you can redeem points on the checkout payment page by entering the amount of points to redeem. Each 200 points can be redeemed for RM1.


Can I perform reload on my Watsons Touch ‘n Go Member Card?

Yes, you can reload your card at selected Watsons stores only with no reload fees.

Is all Watsons Member Card come with Touch ‘n Go NFC feature?

Selected Watsons Member Card come with Touch 'n Go NFC feature.

Where can I apply for a Watsons Membership?

You may apply for the Watsons Club Card at any Watsons’ outlets OR join E-member (e-Card) at https://www.watsons.com.my/register/main.

  1. Watsons Club e-Card for only RM10.
  2. You can also join the Watsons Club membership in any of our stores. We offer the Watsons Club Membership Card for only RM20, and with the TnG feature, it will be RM25.
Will I be able to enjoy all member benefits instantly upon sign-up?

Yes, you may start accumulating points immediately. However, to redeem the points accumulated and to enjoy 5X points in your birthday month, you will need to activate your Watsons card as soon as possible via watsons.com.my.

When will I receive 1,000 points after activation?

You will receive the activation points within 24 hours.

How can I deactivate my Watsons membership/online account? Can I activate my account again if it has been deactivated?

If you wish to deactivate your account, you will not be able to enjoy all the members’ benefits. However, you can only reactivate it within 3 years from the last transaction year.

If you are not a Watsons Member but have previously created an online account and would like to deactivate it, please send in your request through https://www.watsons.com.my/contactUs

How much does it cost to upgrade from Watsons e-Member to Watsons Card Member?

E-members are required to purchase Watsons Non TNG Physical card at RM20 at any Watsons’ outlets and perform card merging via customer service.