- How long does it takes to upgrade my membership status to Watsons Elite after I have accumulated RM1,000 annual spending from recent purchase? What is the qualification period?
- How to enjoy Watsons Brand Products 5x Points promotion?
- How to enjoy monthly Watsons Elite offer & promotion?
- How to qualify as 2026 Watsons Elite?
- How to enjoy monthly free delivery for Watsons Online purchase?
- How to enjoy Watsons Elite Birthday Month 1st Purchase 10x Point?
- What is Watsons Elite?
- Why can’t I enjoy full Watsons elite privileges & rewards?
- Will I receive an additional physical card if I qualified for Watsons elite?
- Are there any privacy protection measures for my personal information submitted online?
- Do you store my personal information on the card?
- Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?
- How do I earn points?
- What is the minimum point redemption?
- What can I do with the points earned?
- What products can I redeem with my points?
- How do I earn my birthday bonus points?
- Do points expire on the Watsons Member Card?
- Is it possible to merge the points accumulated in the two Watsons Cards owned separately by me and my friend?
- May I share my Watsons Card with others for member benefits?
- What if I forgot to bring my Watsons Member Card upon purchase?
- Can I perform a reload on my Watsons Touch ‘n Go Member Card?
- Is all Watsons Member Card come with Touch ‘n Go NFC feature?
- Where can I apply for a Watsons Membership?
- Will I be able to enjoy all member benefits instantly upon sign-up?
- When will I receive 1,000 points after activation?
- How can I deactivate my Watsons membership/online account? Can I activate my account again if it has been deactivated?
- What is Watsons E-Membership?
- How much does it cost to upgrade from Watsons e-Member to Watsons Card Member?
- Where is the W Rewards Centre?
- Is W Rewards for members only?
- How to know the voucher is successfully redeemed?
- Where to view the voucher after redeemed?
- How to use the voucher after redeeming the voucher?
- How many vouchers can be used for one transaction?
- How to know the voucher is successfully used after the cashier scan the QR code?
- Where does the voucher go after the voucher code used?
- Why will my voucher appear in ‘Used/Expired’ tab after opening the QR code?
- How to know the voucher still valid?
- What will happen to my voucher if it expires?
- Any term & condition for W Rewards voucher?
- How do I get or collect eStamp?
- Is this eStamp campaign for members only?
- Where can I check my eStamp?
- Where can I redeem my eStamps?
- What will happen to my eStamp after the campaign ends?
- I purchased RM40 in store, but eStamp is not reflected in App.
- I made an order with RM40 and above online or using Click and Collect service; why is my eStamp not reflected in my App?
- I want to redeem the products from the eStamp campaign, but I do not have enough eStamp, can I still buy the products?
- What happen if the item that I wish to redeem is out of stock?
- Is there any Watsons store that I can redeem the eStamp products?
- Who is eligible for 45+ Club promotion?
- What are the special promotions that I can enjoy for 45+ Club?
- My parents/siblings/relatives are 45 years old and above, can they enjoy the promotion using my member card?
- I have just sign up Watsons membership, why am I unable to enjoy the 45+ Club promotion?
- I am 45 years old and above, why am I unable to enjoy the discount and promotion?
- How do I change my password?
- How do I complete registration form?
- How do I check my current points balance on my Watsons Member Card?
- How do I register / Activate my Watsons Member Card?
- How do I update my member details?
- How do I transfer points from my lost card to my new replacement card?
- I do not have an email address.
- What if I forget my card password?
- There is a delay in receiving an SMS.
- What should I do if I lost my Watsons Member Card?
There are a few Payment methods available for you to shop Online with us!
- Credit Card / Debit Card (Visa and Mastercard)
- Internet Banking
- e-Wallet (Boost, GrabPay, Touch N Go & Setel)
- Watsons Club Points
- eCoupon & eVoucher
- Buy Now, Pay Later (BNPL)
- Credit Card / Debit Card
Credit Card & Debit Card payment is available for all shoppers.
We accept all VISA and Mastercard Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure).
- Internet Banking
You can make a payment via Internet Banking which you can choose from the list of banks available in Malaysia. You will be redirected to Internet Banking page to login your selected bank to complete your transaction.
- e-Wallet (Boost, GrabPay, Touch N Go & Setel)
We welcome and provide access to the seamless convenience of digital payments to our shoppers. Hence, it is now possible to pay your orders with e-Wallets such as Boost, GrabPay, Touch N Go & Setel.
- Watsons Club Points
Watsons Members can collect points when purchase and redeem it at check-out.
With every purchase, every RM1 = 1 point
During redemption, every 200 points = RM1
All you have to do is key-in your rewards point amount at “Watsons Club Points Redemption”. Your reward points will be shown under “Input Amount”. There will be 2 rewards points stated:
- Reward points collected
- Amount in RM you can redeem with your reward points
- eCoupon & eVoucher
These offers exclusive discount or promotion. You can either key-in the valid code under “Promotion Code”, or choose any applicable “eCoupon” that you grab from Coupon Zone.
- Buy Now, Pay Later (BNPL)
Elevate your shopping experience with Atome - Buy Now, Pay Later. You can get what you want now and pay later with this flexible payment service.
- The maximum purchase quantity for most products are 15 units per order.
- Some products may have different maximum purchase quantity due to promotion conditions, stocks availability and weight limitations.
- After placing an order, you will receive an “Order Confirmation” email with details of products you have ordered. You may also click “My Account > Order History” to check your order details.
- All promotional gifts are on while stocks last basis. If it does not display at checkout or in the order, it means the gifts have been fully redeemed.
Frequently Ask Questions:
- What is Malaysia e-invoicing requirement?
Inland Revenue Board of Malaysia (IRBM) had announced that the e-Invoicing initiative will be implemented in phases beginning 1 August 2024, as follows:
- Taxpayers with an annual turnover or revenue of more than RM100 million – 1 August 2024
- Taxpayers with an annual turnover or revenue of more than RM25 million and up to RM100 million – 1 January 2025
- All other taxpayers – 1 July 2025
- What is e-invoice?
An e-Invoice is a digital representation of a transaction between a supplier and a buyer. E-Invoice replaces paper or electronic documents such as invoices, credit notes, and debit notes.
- What is a validated e-invoice?
An e-invoice that has been issued by seller and validated by IRBM. A validated e-invoice will contain IRBM unique identifier number (“UIN”) and a QR code. The UIN and QR code will allow traceability by IRBM.
- How to request for a validated e-invoice?
For store purchase
Please go to https://e-Invoice.watsons.com.my to request for an e-invoice.
For online purchase
Please log in to your Watson’s online account, go to online order history and click on the “Request e-invoice” to request for an e-invoice.
- After submitting the request for an e-invoice, when can I receive the validated e-invoice?
Please allow up to 3 days for the validated e-invoice to be sent to you.
- How will I receive the validated e-invoice?
It will be sent to the email address that you provided in the e-invoice request form.
- Is there a timeline to request for an e-invoice?
Yes, please request for the e-invoice within the same month of your purchase.
Example: Purchase made on 27 August 2024
Last day to request for e-invoice is on 31 August 2024. After which Watsons has no obligation to issue e-invoice to customers.
- Who to contact if there is any issues or questions regarding e-invoice?
Please contact hello@watsons.com.my if you have any questions.