EXCHANGE POLICY

1. This Exchange policy is only be applicable for Watsons Online store Home Delivery, Home Delivery Express and Click & Collect Express.
2. For exchange, please reach out to our Customer Service at 1300 880 847 or email to hello@watsons.com.my with your order number and information on the affected item within 3 days of receiving the goods.
3. Please return the items and get a replacement of the same products from the selected stores within 7 days from the email confirmation send by Customer Service.
4. Exchange of Products can be arranged under the following reasons:
   i. If the products delivered is in damaged or defective condition; or
   ii. If the products is near expiry or expired; or
   iii. If the product is different from the Order delivered. Products for exchange shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.
    
5. Exchange of Products can only be for the following:
   i. Products has to be exchange with the same product.
   ii. Products has to be of the same brand.
   iii. Products has to be of the same quantity & volume size.
    
6. In circumstances, there is damaged, expired or different Product upon customer collection and there is no replacement of Product, customers can return to store another day to collect the Product or request for refund.

1. This Return and Refund policy is only be applicable for Watsons Online store Home Delivery & Click & Collect Express.
2. Should there be any discrepancy of products delivered and Customer wishes for return and refund or exchange, Customer need to notify Customer Service by phone 1300 880 847 or email to hello@watsons.com.my to report on the products upon 3 days of receiving the goods.
3. For refund request, customer requires to return the damaged/ wrong product at store within 3 days upon receiving confirmation from our Customer Service. Refund process will take within 7 to 14 working days and amount will be refunded to initial payment method.
4. There will be no refund in cash to customer through store cashier. The refund will be done via the same mode of payment via Online.
   
   For example, if the mode of payment is through Watsons Member points and credit card, the refund will be made through Watsons Member points and credit card.
    
5. Return & Refund of Products can be arranged under the following reasons:
   
   a. If the products delivered is in damaged or defective condition; or
   b. If the products is near expiry or expired; or
   c. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.