IMPORTANT: Customer must check-out with minimum of RM1 when shop Online & Mobile App. 

Payment Methods

Our website only accept

1. Credit Card (VISA, Mastercard, American Express) issued by local banks / foreign banks.

2. Direct Debit

Shipping Policy

Currently we provide shipping to Malaysia only using

1. Click & Collect to all Watsons stores in West Malaysia only.

2. Click & Collect Express available at Klang Valley Stores & 4 East Malaysia Stores (Centre Point Sabah, Suria Sabah, The Spring 2 Sarawak, Vivacity Megamall Sarawak

3. Home Delivery to West & East Malaysia.

Watsons charges RM7 per purchase for single consignee for Peninsular Malaysia and RM20 for East Malaysia (Sabah & Sarawak) for 1st 3kg.

Free Delivery is provided when purchase more than RM150 in a single orders for the 1st 3kg.

Parcels will be delivered using Gdex courier service.

Changes on addresses are not allowed once order has been process.

Return Policy

1. All good sold at Watsons Online Store are non-refundable, non-returnable and non-replaceable at store or Watsons Online in Malaysia.

2. Shoppers are required to call Customer Service to report on the return order within 3 days upon receiving of good or request will not be process.

3. Shoppers need to state reason of return (Wrong product, damaged product, expired product, missing item in order).

4. Damaged or expired items must be returned together with their original box and receipt.

5. Returns must be made within 3 days upon receiving the parcel.

6. For each product sold, e-shoppers can buy up to 6 units per product. Free gift is limited quantity and first come first serve basis.

7. Products are shipped based on actual shipped out condition. If there is new packing, products will be randomly shipped out. We regret for any inconvenience caused.

Please contact Customer Service at 1-300-880-847 or mywatsons@watsons.com.my and provide order details for further information.