SHIPPING & DELIVERY
We make shopping at Watsons easy and convenient for you! We provide shipping in Malaysia only (West & East). There are three (3) types of delivery mode for you to select from:
• Click & Collect
• Click & Collect Express
• Home Delivery
Click & Collect
1. Click & Collect services are only available at West Malaysia Watsons stores only.
2. For Click & Collect online order RM49 and below, RM2 will be charged to delivery to your preferred store
3. For Click & Collect online orders RM50 and above, delivery to your preferred store is free.
4. Click & Collect orders will be delivery within 2 to 7 working days.
5. Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details.
6. When collecting your orders, present your SMS notification and I.C. for verification.
7. Click & Collect orders can be collected by your representative by providing the SMS notification of collection and representative’s I.C. number for recording purposes.
8. Click & Collect order that has not been collected after 14 days will then be returned and there will be refund provided.
9. Any return or refund on uncollected orders will be subjected to administrative fees.
Click & Collect Express
1. Click & Collect Express is only available at 12 selected Watsons Stores located at:
• Pavilion • One Utama Shopping Centre • Sunway Pyramid • Mid Valley Megamall • KLCC • MyTown Shopping Centre • Bukit Tinggi Klang • Cheras Leisure Mall •
• Centre Point, Sabah • Suria Sabah • The Spring 2, Sarawak • Vivacity Megamall, Sarawak •
2. Click & Collect Express pick-up is within 2 days. After that customer will not be able to collect their order.
3. Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details and a 6-digit number or customer can retrieve your 6-digit pick up code under Order History.
4. When collecting your order please present your 6-digit number for verification purposes.
5. Click & Collect Express order can be collected by your representative by providing the 6-digit number.
6. Click & Collect Express order that has not been collected after 2 days will then be returned. Please contact our Customer Service for refund.
7. Click HERE for guide on how to order for Click & Collect Express.
1. Home Delivery services is available for purchase within Malaysia (West & East Malaysia).
2. Your parcel will be delivered using Watson's appointed delivery courier company.
3. Once order and payment is made, you are not allowed to change the delivery address unless special case.
4. Home Delivery orders will be delivered within 2 – 5 working days.
5. Free Delivery are applicable for orders above RM150 for the first 3kg only. Every subsequent kg will be charged RM1.
6. Here are more information on Home Delivery charges:
1. We always strive to provide the best to delivery your orders as soon as we can.
2. Delivery will be available from Monday to Friday, excluding Public Holidays during office hours.
During Promotion Period
1. Please do expect a slight delay in shipping due to large volume of orders. However, we will try our best to delivery as soon as we can.
For more details or inquiries on shipping and delivery issues, please contact our Customer Service Hotline at 1300 880 847 or email at firstname.lastname@example.org.
Alternatively you can track your orders HERE.