IMPORTANT: Customer must check-out with minimum of RM1 when shop Online & Mobile App.

Payment Methods

Our website only accept

Credit Card (VISA, Mastercard) issued by local banks / foreign banks.
Direct Debit
eWallet (Boost, GrabPay, Touch N Go)
Buy Now Pay Later (Atome)

Shipping Policy

Currently we provide shipping to Malaysia only. Below are the delivery methods:

Home Delivery to West & East Malaysia
Click & Collect Express available at Klang Valley Stores & selected stores in East Malaysia.
Express Delivery available at selected stores at Klang Valley, Johor Bahru and Penang.

Free delivery within Peninsular Malaysia is applicable for orders of RM100 and above, only for the first 3kg. Every subsequent kg will be charged RM1.
Free delivery within East Malaysia is applicable for orders of RM150 and above, only for the first 3kg. Every subsequent kg will be charged RM6.
Order will be delivered by using GDex and City-Link.
Changes on addresses are not allowed once order has been process.
For more details, kindly refer to this https://www.watsons.com.my/delivery-modes
Items with icon below are NOT eligible to be shipped to East Malaysia due to it's prohibited content

Exchange, Return & Refund Policy
Exchange/Return/Refund of Products can be arranged under the following reasons:

a. If the products delivered is in damaged or defective condition; or

b. If the products is near expiry or expired; or

c. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

For more details, kindly refer to this https://www.watsons.com.my/return-exchange

Please contact Customer Service at 1-300-880-847 or hello@watsons.com.my and provide order details for further information.

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ESSENCE