Q: How to enjoy monthly free delivery for Watsons Online purchase?

Visit www.watsons.com.my /elite-benefits for monthly Watsons Elite Online Free Delivery promo code. Key-in the promo code during online purchase. Each promo code can be redeemed once only. The promo code is valid within the month of issuance only.

Question 1

How to Buy

Accepted Answer

Question 2

Payment Method

Accepted Answer

There are a few Payment methods available for you to shop Online with us!

Credit Card (Visa and Mastercard)
Watsons VIP Points
e-Coupon & e-Voucher
Internet Banking
E-wallet (Boost, GrabPay & Touch N Go)

Credit Card / Debit Card

Credit Card & Debit Card payment is available for all Shoppers.

We accept all VISA and Mastercard Cards, both Credit and Debit with 3D secure (Verified by VISA and Mastercard secure)
Watsons VIP Points

Watsons Members can collect points when purchase and redeem it at check-out.

With every purchase, every RM1 = 1 point

During redemption, every 200 points = RM1

All you have to do is key-in your rewards point amount at “Pay with Reward Points”. Your reward points will be shown under “Input Amount”. There will be 2 rewards points stated:
- Reward Points collected
- Amount in RM on your total reward points collected

e-Coupon & e-Voucher

These offers exclusive discount or promotion. You will need to key-in the valid code received at “Secure Checkout” page under “Promotion Code”.

You can also redeem using both Promotion Code & Reward Points during check-out.
Internet Banking

You can make a payment via internet banking which you can choose from the list of banks available in Malaysia. You will be redirected to Online Banking page to login your selected bank to complete your transaction.
e-Wallet (Boost, GrabPay & Touch N Go)

We welcome and provide access to the seamless convenience of digital payments to our Shoppers. Hence,it is now possible to pay your orders with e-wallets such as Boost, GrabPay & Touch N Go.

Question 3

My Order Out of Stock

Accepted Answer

If the free gift are out of stock, we will ship as partial without free gift.
Order out of stock: due to stock shortage we are not able to deliver your order within 7 days. Your order will be cancelled and refunded accordingly

Question 4

Customer Service Hotline

Accepted Answer

1 300 880 847

Question 5

For Marketing, Partnership & Corporate Enquiries

Accepted Answer

hello@watsons.com.my

Question 6

Email Address

Accepted Answer

hello@watsons.com.my

Question 7

Head Office

Accepted Answer

Watson's Personal Care Stores Sdn Bhd
19th Floor, Wisma Chuang,
34, Jalan Sultan Ismail,
50250 Kuala Lumpur,
Malaysia.

Question 8

Return & Refund Policy

Accepted Answer

1. This Return and Refund policy is only be applicable for Watsons Online store Home Delivery and Click & Collect only.

2. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone 1300 880 847 or email hello@watsons.com.my to report on the products upon 3 days of receiving the goods.

Please allow up to 7 working days for your inquiry to be processed.

3. Return/Refund of Products can be arranged under the following reasons:

a. If the products delivered is in damaged or defective condition; or

b. If the products is near expiry or expired; or

c. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

Question 9

How long does it takes to upgrade my membership status to Watsons Elite after I have accumulated RM1,000 annual spending from recent purchase? What is the qualification period?

Accepted Answer

Members will auto-upgrade to Watsons Elite membership status in the first day of the following month upon qualification and the membership status is valid until 31 December 2021
Eg. Watsons Card Member success to accumulate RM1,000 annual spending on 15 March 2020, he/she will be upgraded to Watsons Elite membership status starting 1 April 2020 and enjoy Watsons Elite privileges and rewards* until 31 December 2021. (Qualification Period: 1 April 2020 – 31 December 2021).

Question 10

How to enjoy Watsons Brand Products 5x Points promotion?

Accepted Answer

Within the qualification period, purchase Watsons Brand products with elite status Watsons Member card to enjoy. Points awarded will be credited to member account after 2 working days. (Points awarded will not be reflected on the receipt)

Question 11

How to enjoy monthly Watsons Elite offer & promotion?

Accepted Answer

Refer monthly catalogue, mailer or www.watsons.com.my/promo-elite for monthly products promotion. Within the qualification period, shop in Watsons store or Watsons Online with elite status Watsons Member card to enjoy.

Question 12

How to qualify as Watsons Elite?

Accepted Answer

Watsons member who accumulated RM1,000 annual spending (excluding e-pay & Touch 'n Go reload) from 1 Jan 2021 to 31 Dec 2021 at any Watsons store nationwide and Watsons Online are entitled for Watsons Elite membership.

Question 13

How to enjoy monthly free delivery for Watsons Online purchase?

Accepted Answer

Visit www.watsons.com.my/elite-benefits for monthly Watsons Elite Online Free Delivery promo code. Key-in the promo code during online purchase. Each promo code can be redeemed once only. The promo code is valid within the month of issuance only.

Question 14

How to enjoy Watsons Elite Birthday Month 1st Purchase 10x Point?

Accepted Answer

Within the qualification period, shop with Watsons card with elite status during birthday month to enjoy. 10x Points will only be awarded to first purchase made on birthday month. Points awarded will be credited to member’s account after 2 working days. (Points awarded will not be reflected on the receipt)

Question 15

What is Watsons Elite?

Accepted Answer

Watsons Elite is a membership status which could enjoy exclusive Watsons & merchant privileges and rewards.

Question 16

Why I can’t enjoy full Watsons elite privileges & rewards?

Accepted Answer

Full Watsons Elite privileges and rewards only applicable to qualified Watsons members who activated his/her member card with full and accurate personal and contact details. Please visit our member portal (www.watsons.com.my/login) or call-in 1300-880-847 to update your personal information.

Question 17

Will I receive additional physical card if I qualified for Watsons elite?

Accepted Answer

No additional physical card will be issued for Watsons elite membership, you may enjoy Watsons elite privilege and rewards by your current Watsons Member card.

Question 18

Are there any privacy protection measures for my personal information submitted online?

Accepted Answer

All personal data submitted will be kept highly confidential secured. Your contact information will be used by solely by Watsons for promotional purposes only.

Question 19

Are points granted according to the total amount settled in each purchase or the aggregated amount of several purchases?

Accepted Answer

Points earned are based on the total amount settled in each purchase. Accumulation of receipts for points issuance is not allowed. For example, if you spend RM8.50 for a certain purchase (8 points earned), and after the transaction is settled, you spend RM8.50 for another purchase (8 points earned), the total points accrued from the two purchases should be 16 rather than 17.

Question 20

Can I perform reload on my new Watsons Member Card?

Accepted Answer

Yes, you can reload your card at any Watsons outlets nationwide with no reload fees.

Question 21

Do points expire on the Watsons Member Card?

Accepted Answer

Yes. Watsons points expire every two 31 Decembers. For example, points earned in October 2020 will expire on 31 December 2021, while points earned in February 2020 will expire on 31 December 2021.

Question 22

Do you store my personal information on the card?

Accepted Answer

No, the Watsons Member Card does not store any information of the Card member.

Question 23

Does my Watsons Member Card have a validity period?

Accepted Answer

Your Watsons Member Card has no validity period. However, you must perform a minimum of 1 (one) Touch ‘n Go transaction in a year to ensure that the Touch ‘n Go function stay activated. Otherwise, the Touch ‘n Go function will be disabled. To re-activate it, please visit any Touch ‘n Go Hub.

Question 24

How do I earn my birthday bonus points?

Accepted Answer

The birthday benefits can only be utilized one day after you activate your Watsons Member Card. During the month of your birthday, you can enjoy 5X bonus points, which is a one-time benefit on your first purchase that month. Birthday bonus points are credited to your account the next working day and are not reflected real time on your transaction receipt.

Question 25

How do I earn points?

Accepted Answer

You get 1 Watsons Point for every RM1 spent. You can fast-track your point’s accumulation by purchasing selected products with 5x or even 10x points multiplier.

Question 26

Is Watsons Member Card, a Touch ‘n Go card?

Accepted Answer

Yes. The new Watsons Member Card is also a Touch ‘n Go card.

Question 27

Is it possible to merge the points accumulated in the two Watsons Cards owned separately by me and my friend?

Accepted Answer

The Watsons Card is designated for individual use by the respective Card Member only. No merging or transfer of points from different Watsons Cards is allowed.

Question 28

May I share my Watsons Card with others for member benefits?

Accepted Answer

We do not encourage sharing of your Watsons VIP Card to prevent cases of misappropriation of use.

Question 29

What can I do with the points earned?

Accepted Answer

Points can be redeemed in your next purchase at Watsons at the conversion rate of 200 points = RM1. You may also keep accumulating points through several purchases and redeem goods of higher value at a later time.

Question 30

What if I forgot to bring my Watsons Member Card upon purchase?

Accepted Answer

Just provide your registered mobile phone number to our cashier to enjoy all member-exclusive benefits and accumulate bonus points. Redemption of points can only be made with your physical card present to safeguard your interest or simply redeem upon check-out via Watsons Online store.
Or you can simply open your app and click on the Watsons Card icon on the top left for your member ID and QR code

Question 31

What is the new Watsons Member Card?

Accepted Answer

The new Watsons Member Card is a ‘2-in-1’ membership card that comes with ‘Touch ‘n Go’ features.

Question 32

What is the minimum point redemption?

Accepted Answer

Points must be redeemed in minimum blocks of 10points = RM0.05 with no maximum limit.

Question 33

Where can I apply for a Watsons Member Card?

Accepted Answer

You may apply for the Watsons Card at any Watsons’ outlets at RM20 for new sign-up and RM8 for existing members such as non-Touch ‘n Go featured cards who wish to upgrade their membership card to a Touch ‘n Go featured card with no minimum spending criteria. Upgrade can only be done at Watsons’ outlets.

Question 34

Will I be able to enjoy all member benefits instantly upon sign-up?

Accepted Answer

Yes, you may start accumulating points immediately. However, to redeem the points accumulated and to enjoy 5X points in your birthday month, you will need to activate your Watsons card as soon as possible via watsons.com.my or contact Watsons Customer Service Hotline at 1300 880 847.

Question 35

What products can I redeem with my points?

Accepted Answer

Points accrued may be redeemed as cash equivalent in your next purchase of any item at Watsons stores & eStore.

Question 36

How much does it cost to upgrade from Virtual Card to Watsons Touch ‘n Go card?

Accepted Answer

Virtual card members are required to purchase Watsons Touch ‘n Go card at RM20 at any Watsons’ outlets and perform card merging via customer service.

Question 37

How do I change my password?

Accepted Answer

Log on to your Member account via watsons.com.my, and click on ‘Change Password’ from the left side menu bar. The system will prompt you to enter your old password as well as new one. A confirmation will be given if your new password is changed successfully.

Question 38

How do I complete registration form?

Accepted Answer

The fields highlighted with a red * asterisk are compulsory fields. Please ensure that you have filled in the details to complete the registration process.

Question 39

How do I check my current points balance on my Watsons Member Card?

Accepted Answer

Points earned after every purchase are reflected real time on your transaction receipt. Points that are not reflected at the point of purchase will be updated the next working day. You may also log on to your Member account via watsons.com.my, and click on ‘Points Balance/Transaction’ from the left side menu bar.

Question 40

How do I register my Watsons Member Card?

Accepted Answer

To enjoy full member benefits such as point redemption for items or to offset your purchase amount, you should register your card. Log on to watsons.com.my and click on ‘Activate Card’. It will require your card number and password.

Complete the online registration form and you will receive an SMS activation code to your registered mobile number to complete your card activation. You will also be prompted to change your password to a new one that is personal and easier to remember.

You are encouraged to register your card with Touch ‘n’ Go to protect your credit balance in the Touch ‘n Go card, in the event of lost or stolen card via:-

a. www.touchngo.com.my

b. SMS TNGYour TNG Card Serial No Your New NRIC No. Your Name as per NRIC and send to 33232

Question 41

How do I update my member details?

Accepted Answer

Log on to your Member account via watsons.com.my, and click on ‘Update Details’ from the left side menu bar. If you encounter problems changing your data, please contact Watsons Customer Service Hotline at 1300 880 847.

Question 42

How do I transfer points from my lost card to my new replacement card?

Accepted Answer

Please contact Watsons Customer Service Hotline at 1300 880 847 to report the lost and to transfer your points balance to your new card.

Question 43

I do not have an email address.

Accepted Answer

A valid email address is required for account maintenance and we encourage you to sign up one from the many choices of service providers available online. If you do not have an email address, please contact Watsons Customer Service Hotline at 1300 880 847 for assistance.

Question 44

What if I forget my card password?

Accepted Answer

Go to login page and click ‘Forgotten Details’, you can either input your registered email or card details to reset your password. If the email address you gave us is no longer in use, please contact Watsons Customer Service Hotline at 1300 880 847 for assistance.

Question 45

There is a delay in receiving an SMS.

Accepted Answer

Due to high volume of activation that is taking place at the same time, please wait for 2 minutes before clicking the “Resend” link. If this attempt fails, please call Watsons Customer Service Hotline at 1300 880 847.

Question 46

What should I do if I lost my Watsons VIP Card?

Accepted Answer

Log on to your Member account via watsons.com.my and click on ‘Card Loss’ on the left side menu bar. Alternatively, you may also contact Watsons Customer Service Hotline at 1300 880 847 to report the lost.

Please note that all points’ redemption and accumulation, privileges and benefits will be suspended. Your points balance will be automatically transferred to your new card upon replacement and activation.

At the same time, please report to Touch ‘n Go Customer Service at 03-2714 8888 to block and protect your card balance, as well as to facilitate the refund.

Question 47

Click & Collect

Accepted Answer

1. For Click & Collect orders, there will be no refund in cash to customer through store cashier. The refund will be done via the same mode of payment. If the mode of payment is through Watsons points and credit card, the refund will be made through Watsons points and credit card.

2. In circumstances, there is damaged, expired or different Product upon customer collection and there is no replacement of Product, customers can return to store another day to collect the Product or request for refund.

FAQ