1. This Return and Refund policy is only be applicable for Watsons Online store Home Delivery and Click & Collect only.


2. Should there be any discrepancy of products delivered and Customer wishes for return and refund, Customer need to notify Customer Service by phone 1300 880 847 or email mywatsons@watsons.com.my to report on the products upon 3 days of receiving the goods.


Please allow up to 7 working days for your inquiry to be processed.


3. Return/Refund of Products can be arranged under the following reasons:

a. If the products delivered is in damaged or defective condition; or

b. If the products is near expiry or expired; or

c. If the product is different from the Order delivered. Products for return or refund shall be returned in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

1. For Click & Collect orders, there will be no refund in cash to customer through store cashier. The refund will be done via the same mode of payment. If the mode of payment is through Watsons VIP points and credit card, the refund will be made through Watsons VIP points and credit card.


2. In circumstances, there is damaged, expired or different Product upon customer collection and there is no replacement of Product, customers can return to store another day to collect the Product or request for refund. 

We make shopping at Watsons easy and convenient for you! We provide shipping in Malaysia only (West & East). There are two (2) types of delivery mode for you to select from:

  • Click & Collect
  • Home Delivery 

1. Click & Collect services are only available at West Malaysia Watsons stores only.


2. For Click & Collect online order RM49 and below, RM2 will be charged to delivery to your preferred store


3. For Click & Collect online orders RM50 and above, delivery to your preferred store is free.


4. Click & Collect orders will be delivery within 2 to 7 working days.


5. Once your order is ready for pick-up, you will receive a SMS notification on your order Collection details.


6. When collecting your orders, present your SMS notification and I.C. for verification.


7. Click & Collect orders can be collected by your representative by providing the SMS notification of collection and representative’s I.C. number for recording purposes.


8. Click & Collect order that has not been collected after 14 days will then be returned and there will be refund provided.


9. Any return or refund on uncollected orders will be subjected to administrative fees.


Watson's Personal Care Stores Sdn Bhd
19th Floor, Central Plaza,
34, Jalan Sultan Ismail,
50250 Kuala Lumpur,

1 300 880 847


  • mywatsons@watsons.com.my