Shipping & Delivery

Click & Collect


Beginning 9 March 2017, there will be charges implemented on Click & Collect orders.


1. For Click & Collect orders below RM50, there will be a RM2 charged for delivery to selected store.


2. For Click & Collect orders above RM50, delivery to selected store is free.


3. Click & Collect orders will be delivered within 3 – 7 working days.



Step to Check your Order:

Step 1: After 1-3 days, Login to eStore


Step 2: Go to My Member Page > Order History


Step 3: Shopper can refer the Order Status & Shipping Status Description


Order Status Description

Processing - Order sent to processing


Pick in Progress -  Picking & Packing in Progress


Shipped - Order shipped out  to Store


Completed - Order Arrived & Picked up by Shopper


Cancelled - Timeout for credit card authorization, Out of Stock Item(s) & Other Reasons




Shipping Status Description


Ready for Store Pick-up - Order arrived Store and ready for Collection


Store Picked up - Order picked up by Shopper



*Notification Reminder 
Watson's eStore will send up to 3 times notification reminder SMS / E-mail to the Shopper who did not pick-up the order after first SMS / E-mail sent within 3 days.